Account Services Specialist - NAM
Department: Regional Supply Chain – NAM
Capability Area: Wholesale Planning & Account Services - NAM
Location: North Vancouver
Your Opportunity at ARC’TERYX:
As a Account Services Specialist - NAM, you own the end-to-end allocation and fulfillment for top-tier wholesale accounts, translating constrained supply into clear, prioritized decisions that protect service levels and account relationships. You are the primary planning partner to our key accounts, the person who surfaces risk early, drives order prioritization, and keeps delivery commitments and risks visible to planning and commercial. This role offers hands-on ownership of complex, high-volume account management and the opportunity to build deep expertise at the intersection of supply, demand, and commercial planning. You will develop your ability to influence cross-functional partners, navigate ambiguity, and deepen your analytical capabilities in a fast-paced, global supply chain environment.
This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
The Wholesale Planning & Account Services - NAM team leads the regional wholesale channel planning cycle end to end, bringing together merchandise planning, demand planning, and inventory allocation to support wholesale partners and deliver on regional business priorities. The team works closely with Commercial, Global Inventory Planning, Global Merchandise Planning, and omni-channel planning teams to translate account needs, market insights, and inventory considerations into coordinated plans that support order management, replenishment, and in-season decisions. Together, the team helps ensure wholesale accounts receive the right product, in the right quantities, at the right time, while reflecting regional nuances and strengthening cross-functional alignment.
If you were in the Account Services Specialist - NAM role now, here are some of the core activities you would be doing:
- Owning the end-to-end allocation and fulfillment process for top-tier wholesale accounts, maintaining accurate order prioritization and optimizing shipment timing and phasing
- Executing allocation strategy under constrained supply, balancing service level commitments with inventory availability and making clear prioritization decisions
- Providing visibility into order status, risks, and delivery outlook to internal and external stakeholders
- Partnering closely with Wholesale Sales, key account buyers, and forecast analysts to align on delivery timing, manage account expectations, and navigate orderbook changes and trade-offs
- Collaborating cross-functionally with Demand Planning, Supply Planning, and Commercial to proactively identify and resolve risks to key account fulfillment
Here are some of the things you could be working on in the future:
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Refining allocation rules and prioritization frameworks to improve service level consistency across the wholesale account base
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Building account-level reporting and risk visibility tools that support faster, more informed fulfillment decisions
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Contributing to process improvements that scale across the regional wholesale planning team
Are you our next Account Services Specialist - NAM?
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You have a bachelor’s degree in business, Supply Chain Management, Operations Management, or a related field
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You have 2-5+ years of experience in Allocation, Wholesale Operations, or a similar supply chain role, preferably in the apparel or consumer goods industry
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You have a solid understanding of orderbook management, including prebook, in-season, and replenishment order types
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You have a working understanding of fill rate and service level optimization, and how inventory constraints affect order fulfillment
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You have experience managing large volumes of orders across multiple accounts with strong attention to detail
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You have strong Excel and data analysis skills, with the ability to investigate and resolve fulfillment issues
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You have worked knowledge of SAP or an equivalent Enterprise Resource Planning (ERP) system
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You have experience with advanced planning tools such as o9, Blue Yonder, Anaplan, Oracle (preferred)
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You communicate clearly and confidently with cross-functional partners, and can navigate account-level trade-offs and competing priorities
Total Rewards
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
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