SSO Strategy & Operations Manager (Hub)

Job Description Summary

The Strategy & Operations Manager (Hub) is accountable for the implementation and execution of strategy, communication, change management, key priorities, and function deliverables on a hub level.
The Strategy & Operations Manager (Hub) is responsible for the implementation of hub communication strategy, information management and communication to internal and external stakeholders. The Strategy & Operations Manager (Hub) generates quantitative analyses and business insights to drive productivity and provides strategic input for the SSO Strategy & Operations Hub Head and the hub LT. The Strategy & Operations Manager (Hub) supports the development and integration of data insights and tools to ensure portfolio delivery.

Job Description

Major Accountabilities:

• Drives translation, implementation, and execution of the global strategic plan at hub level.
• Compiles and highlights country feedback and insights for the Global S&O community, ensuring country needs are incorporated into global and hub strategies.
• Identifies hub-specific opportunities, challenges, and risks and supports appropriate mitigation actions.
• Supports the setup and application of data for monitoring, resource planning, finance, allocation, and budgeting to optimize business impact.
• Owns hub-level headcount and budget tracking and reporting and leads quarterly and annual strategic planning across performance metrics, resource allocation, and financial deliverables.
• Drives a strong data-quality mindset and related initiatives across countries.
• Reports quarterly and annual portfolio objectives and performance against targets at hub level.
• Develops business continuity strategies and programs for the hub in close collaboration with country teams.
• Fosters operational excellence and continuous improvement through quantitative analysis of portfolio performance, process compliance, risks, resourcing, and budgets.
• Drives innovation and change management, identifying strategic solutions to improve clinical study execution.
• Leads implementation of the hub-specific communication strategy in alignment with the global strategy.
• Develops hub-specific communication, transformation, and change management plans as required.
• Collects, consolidates, and communicates feedback across internal and external stakeholders.
• Drives implementation, continuous development, and optimization of information management and communication standards.
• Supports global and hub information and transformation initiatives, change management, and SSO evolution, including culture and mindset change.

Essential Requirements:

•Minimum 5 years’ experience in pharmaceutical development, preferably in clinical research - preferably in planning/execution or project management

• Experienced in Operations and Strategy of pharmaceutical development processes and in technical approaches. Demonstrated thorough change agile mindset

• Experience in performance management and productivity projects (incl. application of quantitative approaches to re-designing processes, improving productivity and/or improving efficiency)

• Expert in analysis and reporting of complex, high volume, high dimensionality data from various sources; strong understanding of statistical modeling, machine learning, finance and usage of related tools and systems

• Thorough understanding of the international aspects of drug development process, incl. international standards (GCP/ICH), health authorities (FDA/EMA), local/National Health Authorities regulations and Novartis standards

• Excellent strategic thinking skills, ability to manage multiple projects, flexibility to quickly adapt priorities according to business and strategic needs

• Demonstrated experience in matrix organizations and ability to influence without authority

• Strong communication, presentation, and networking skills

Skills Desired

Budget Management, Clinical Trials, People Management, Project Planning, Vendor Management, Waterfall Model