Sr. Technical Support Engineer (Enterprise Product Support)

Description

Automation anywhere is seeking a Technical Support Engineer

Primary Responsibilities

· Triages and provides technical expertise in resolving complex product issues

· Provides support to direct customers, resellers, and field engineers

· Replicates customer environments to file defects etc

· Documents sequence of events related to resolving customer technical issues

· Test, organize and report the progress of on-going issues on regular basis

· Prepare and summarize customer input/comments on product features/capabilities for product marketing and planning

· Provide training for internal support staff

Minimum Qualifications

· Top-notch communication, organization, and technical support skills are essential

· The ability to work as part of a team with a total commitment to customer satisfaction

· 5+ years experience in Technical Support role, professional services, IT consulting or System Integration role

· Ability to take ownership of projects and improve processes

· Experience/knowledge of Networking - practical application of technologies, protocols, and related standards including TCP/IP, HTTP, HTTPS, XML, LAN, WAN, Routers

· Knowledge of Active Directory, Load Balancers and various databases preferred

· Citrix XenApp and Xendesktop experience (CCEA a plus)

· VMware View experience (VCP a plus)

· Microsoft Server OS 2003/2008 and Windows XP Pro/Windows 7 experience (MCSE a plus)

· Cisco Networking Experience (CCNA a plus)

· Outstanding troubleshooting skills

· Duties may require being on call periodically and working outside normal business hours

· Bachelors degree in Computer Science or Engineering preferred

All your information will be kept confidential according to EEO guidelines.