Service Desk Analyst
On-site 2301 Windsor Ct. Addison, IL 60101, United States 2+ yrs
SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com
- Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.
- Steady Job History- (minimum 15 months experience with 1 employer)
Technical Skills
Active Directory- Admin Experience is required
- Adding new users/computers
- Passwords
- Deleting users from AD
- New hire account set up and de-provisioning experience.
Office 365 Experience- Admin Experience is required
- Working knowledge with Teams, One Drive and Share point
- Should know how to assign the license and recapture licenses
- Setting up new printers/peripherals
- Installation/set up
- Trouble shoot any issue.
Experience with Print Server
- Setting up/troubleshoot Hardware
- Experience with installing Software
Experience with 2 factor Authentication, preferably Okta
- Setting up
- Resetting Password
- VPN/Wi-Fi
- Setting up VPN/ Wi-Fi
- Trouble shoot VPN/Wi-Fi issues
Experience with ServiceDesk, preferably Jira
- Open/modify/close Service requests.
Soft Skills
Multitasking
- Work well under pressure.
- Team player/ Work in a Team environment
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy