Senior People Operations Manager
Rethink what People Ops can do with AI.
We’re looking for someone who sees opportunities to work smarter, challenges how things have always been done, and uses AI to solve real operational problems as we scale.
As a senior individual contributor, you’ll own initiatives end to end, combining AI-enabled thinking with practical execution across the employee lifecycle.
The job
Taptap Send is growing, with hubs in London, Paris, New York, Dubai and Morocco. You'll shape how its people function scales internationally.
Open new countries for hiring: take a jurisdiction from entity and payroll set-up through contracts, benefits and local compliance, so the business can hire there cleanly.
Own employee relations: sensitive cases, performance processes and investigations, working closely with Legal. The calls that need the most care are yours.
Automate payroll, then keep going: build payroll into a streamlined, automated operation across markets, then do the same for onboarding, offboarding and contractor management.
Keep every market compliant: stay aligned with local labour law as the business operates and expands.
Land projects end to end: scope, drive and ship improvements to how the function runs, backed by people data you can trust.
Why you'll want it
Put your AI habits to work. Being AI native is in the brief. Automating what doesn't need to be manual is written into the job.
Build from scratch, more than once. Each new jurisdiction is a fresh build: entity, payroll, contracts, benefits.
Stay hands-on at senior level. You set the approach and you see it through yourself.
Do it for people worth getting it right for. Your colleagues span 50+ nationalities. Their work moves billions of dollars a month to families in Africa, Asia and Latin America, paying for school fees, rent and medical bills.
Is this you?
You've spent 8+ years in People Ops, HR or a similar operational role, ideally across several countries.
You've handled employee relations and performance cases, and set up or run employment in more than one jurisdiction.
When business priorities and the employee experience pull in different directions, you weigh both and make the call.
And you reach for an AI tool before you reach for another spreadsheet.
Location: London, Dubai or New York. This is an in-person role, with five days a week in the office. As we scale internationally, in-person collaboration is important to how we work, solve problems and build together.
Done most of this and curious about the rest? Send your CV and let's talk.
About Us
We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fuelling local economies, and changing how millions access financial services.
Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.
We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.
Here’s a little more:
Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
Truly global team - 250+ people, 50+ nationalities, 50+ languages
Guided by our values - ownership, impact, humility, and heart - in deed, not just word
Taptap Values
Impact first
Team next
Accept reality
Propose solutions
Win with grit
Be proactively candid, with yourself and others
Love the particular
Own it
Create positive energy
Maybe, even have fun
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.