Salesforce Certified Consultant – Public Sector

FormativGroup, LLC.
Salesforce Practice • Remote – U.S. with Potential Travel – Project-Based

Is this you

Are you a certified Salesforce Consultant who enjoys turning complex business needs into smart, scalable solutions that make a meaningful difference in the Public Sector? If you bring hands-on Salesforce expertise, experience working with government agencies, and a talent for connecting business requirements with technology, we'd love to connect with you!

About the role

The Salesforce Certified Consultant role is focused on helping Public Sector organizations modernize business processes, strengthen operational efficiency, and deliver secure, scalable Salesforce solutions.

As part of FormativGroup's Salesforce Practice, you'll support Government Cloud initiatives across Service Cloud, Experience Cloud, and related Salesforce technologies, working directly with public sector clients and cross-functional delivery teams.

You'll serve as a key connection between business stakeholders and technical resources, translating operational needs into practical Salesforce configurations, process improvements, and implementation-ready requirements. This role combines Salesforce platform expertise with business analysis, stakeholder engagement, solution configuration, and consultative problem-solving.

This is a remote, project-based opportunity supporting a Public Sector / Government Cloud initiative, with potential for extension based on project needs and performance.

We're anticipating future openings and are connecting now with great talent who'd like to be considered when the time comes.

What You'll Work On

As a Salesforce Certified Consultant, you will:

• Partner directly with government clients, business users, and delivery teams to gather, document, and validate functional and business requirements.

• Configure and optimize Salesforce solutions across Government Cloud, Service Cloud, Experience Cloud, and related Salesforce platform capabilities.

• Translate business requirements into scalable solutions using Salesforce Flows, validation rules, approval processes, page layouts, record types, reports, dashboards, and security configurations.

• Facilitate discovery workshops, requirements discussions, backlog refinement, user story development, and solution reviews with business and technical stakeholders.

• Collaborate with Salesforce Developers, Solution Architects, Business Analysts, QA teams, and Project Managers to support end-to-end solution delivery.

• Support Salesforce administration and configuration activities, including user management, Profiles, Permission Sets, workflow automation, and environment maintenance.

• Participate in Agile/Scrum activities, including sprint planning, standups, retrospectives, backlog refinement, and release readiness.

• Coordinate and support testing activities, including UAT preparation, defect validation, configuration testing, and deployment readiness.

• Assist with data migration and data quality activities, including imports, exports, cleansing, and validation.

• Participate in client-facing presentations, solution demonstrations, user training, and change management initiatives.

• Support integration requirements and collaborate with technical teams on API-driven business processes and connected systems.

• Maintain clear project documentation, including business requirements, process flows, user stories, acceptance criteria, configuration details, and training materials.

• Recommend improvements to business processes, platform utilization, user adoption, and operational workflows.

• Ensure Salesforce solutions align with platform governance, security standards, and applicable Public Sector compliance requirements.

What You'll Bring

You will likely be successful in this role if you have:

• Active and valid Salesforce Certified Administrator certification – required.

• Active and valid Salesforce Certified Service Cloud Consultant certification – required.

• 5+ years of Salesforce consulting, administration, business analysis, or solution configuration experience within enterprise environments.

• Proven experience supporting Salesforce Public Sector and Government Cloud implementations, including direct experience with federal, state, or local government agencies.

• Strong hands-on experience configuring Salesforce Service Cloud and Experience Cloud solutions.

• Advanced knowledge of Salesforce Flows, declarative automation, business rules, and platform configuration.

• Experience implementing Salesforce security and access management, including Profiles, Permission Sets, Roles, and Sharing Rules.

• Experience creating Salesforce reports, dashboards, and business-facing analytics.

• Strong understanding of Salesforce platform capabilities, data models, configuration standards, and business process optimization.

• Experience gathering requirements, facilitating discovery sessions, and developing user stories, process flows, and acceptance criteria.

• Ability to translate business needs into scalable Salesforce solutions while collaborating with technical delivery teams.

• Experience supporting Agile/Scrum delivery teams across implementation, testing, and release activities.

• Strong communication, stakeholder management, and facilitation skills, including experience engaging directly with government clients and senior business stakeholders.

• Experience working within regulated environments where security, compliance, governance, and documentation are critical.

• Strong organizational skills and the ability to manage competing priorities within fast-paced consulting engagements.

How You Work

The ideal candidate will:

• Bring a consultative, business-focused approach to Salesforce delivery, connecting stakeholder needs with practical platform capabilities.

• Navigate complex Public Sector environments with professionalism, sound judgment, and an understanding of regulatory and operational considerations.

• Take ownership of requirements, configuration activities, documentation, and stakeholder communication while maintaining strong attention to detail.

• Collaborate comfortably across business, technical, and client teams, translating complex concepts into clear and actionable recommendations.

• Adapt to shifting priorities, evolving requirements, and the pace of Agile consulting engagements without compromising quality or delivery expectations.

Bonus Points If You Have

• Cannabis industry experience, particularly within regulated programs or government environments, is highly preferred.

• Salesforce Platform Developer I, Experience Cloud Consultant, Advanced Administrator, or Salesforce Business Analyst certifications.

• Experience working within a Salesforce consulting firm, systems integrator, or professional services organization.

• Exposure to Salesforce Government Cloud Plus (GovCloud Plus).

• Experience with Salesforce DevOps processes or tools such as Copado, Gearset, Git, or Azure DevOps.

• Familiarity with MuleSoft or other enterprise integration platforms.

• Experience supporting Experience Cloud portals, digital experiences, and community-based solutions.

• Exposure to Salesforce AI capabilities, including Einstein AI, Agentforce, or generative AI tools.

• Experience supporting large-scale Salesforce migrations, modernization initiatives, or multi-org implementations.

• Business process reengineering, organizational change management, or user adoption experience.

What Success Looks Like

• Public Sector stakeholders have clear, well-documented requirements that translate into practical, scalable Salesforce configurations.

• Service Cloud, Experience Cloud, and Government Cloud capabilities are implemented in alignment with business needs, security expectations, and platform best practices.

• Discovery sessions, user stories, process documentation, configuration activities, and testing efforts support consistent, high-quality delivery.

• Government clients and internal delivery teams benefit from clear communication, thoughtful recommendations, and dependable stakeholder engagement.

• Salesforce adoption, operational workflows, and user experiences are strengthened through effective configuration and process improvements.

• You are recognized as a trusted Salesforce Consultant who combines Public Sector knowledge, platform expertise, and collaborative delivery.

Why Join FormativGroup

FormativGroup is a PE-backed technology consulting and implementation partner helping organizations modernize complex business platforms, improve delivery outcomes, and scale technology solutions that support long-term growth. We partner with clients across strategy, solution design, implementation, and ongoing support to help move critical initiatives from vision to execution. Our teams bring deep technical expertise, delivery discipline, and a collaborative approach to every engagement.

At FormativGroup, you'll work with people who are practical, collaborative, and focused on solving meaningful business and technology problems. We're growing, which means you'll have opportunities to contribute ideas, work closely with experienced leaders, and help shape how we deliver for clients.

Employment Eligibility

• This is a U.S.-based remote, project-based role with potential client travel.

• To be considered for this position, candidates must reside in one of the following U.S. states: AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, or Washington, DC.

• Candidates residing outside these states are not currently eligible for consideration.

• Applicants must be authorized to work for any employer in the U.S.

• FormativGroup is unable to sponsor or assume sponsorship of an employment visa for this position.