Order Processor

Manage flow of customer order from initiation to delivery

Liaise with Customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders

Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers

Determine the best delivery method for each delivery

Negotiate rates with logistics service providers

Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customers order

Proactively resolve issues as the arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners

Prepare end-of-day report with accurate and complete information

Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary

Lead or participate in cross-functional initiative

Ensure sharing of best practice among the team to drive efficiency

A University degree in any discipline

1-3 years' experience

Experience in Operations, Logistics, eCommerce, Retail is preferred but not required

Must be computer literate

Excellent analytical thinking

Knowledge of or willingness to learn new productivity tools

High level of initiative with ability to self-manage

Excellent written and verbal communication