Junior Operations Administrator

Role Purpose

To provide accurate, efficient and client-focused operational administration across billing, claims, policy servicing and reporting. The role supports both individual and company clients while contributing to smooth day-to-day operations and continuous system improvement.

Key Responsibilities

• Billing administration: Process billing accurately and within agreed timelines; validate billing information and resolve discrepancies.
• Billing reconciliation: Perform billing reconciliations, investigate and resolve discrepancies, and follow up on outstanding items or client queries.
• Claims administration: Receive, capture, validate and track claims; obtain outstanding documentation and communicate progress through to finalisation.
• Client changes: Action all amendments and instructions received from clients, including member, policy, contact and billing updates, subject to required checks and approvals.
• Client servicing: Provide end-to-end servicing for individual and company clients through professional written and telephonic communication.
• Operational reporting: Compile accurate daily, weekly and monthly reports; monitor volumes, turnaround times, outstanding work and service-level performance.
• System enhancements: Assist with requirements gathering, testing, issue logging, feedback and implementation of operational system improvements.

Administration and controls: Maintain accurate records, follow standard operating procedures, protect confidential information and escalate risks or delays promptly

NB: Only candidates with a RE5 qualification will be shortlisted

Minimum Requirements

• Grade 12; a relevant administration, business or insurance qualification is advantageous.
• 1–2 years’ administration or client service experience; insurance or financial services exposure is advantageous.
• Computer literacy, including Microsoft Outlook, Word and Excel, with confidence using administration systems.
• RE5 is mandatory

Core Competencies

Strong attention to detail; accuracy; organisation and prioritisation; customer focus; clear communication; problem-solving; teamwork; accountability; adaptability; and the ability to work under pressure and meet deadlines.

Personal Attributes

• Accountability
• Action orientated
• Collaborative
• Communication
• Business writing skills
• Manage complexity
• Problem solving skills
• Decision thinking
• Encourages engagement
• Resilient and adaptive
• Resourceful
• Demonstrates self-awareness
• Purpose driven
• Significance and values orientated