IT Demand Manager (m/f/d)

About your tasks:

• Own and continuously improve the Demand Management process, ensuring requests are captured, governed and progressed consistently across your assigned Enterprise Systems domain.
• Coordinate the complete demand lifecycle, reviewing incoming requests for completeness, guiding stakeholders through governance, and maintaining high-quality portfolio data in Jira.
• Facilitate governance and decision-making by organizing demand review meetings, preparing decision materials, documenting outcomes and ensuring actions are followed through—while never owning the business decisions themselves.
• Provide portfolio transparency through dashboards, KPI reporting and demand pipeline insights, helping leadership identify trends, bottlenecks and planning risks.
• Drive process and tooling improvements, enhancing workflows, templates and governance standards to create an efficient, scalable and user-friendly demand management framework.

About you:

• You bring 5+ years of experience in Demand Management, Portfolio Management, PMO or Process Management within a complex Enterprise Systems environment.
• You have experience working with Jira (or comparable portfolio management tools) and understand how governance processes support effective planning and delivery.
• You enjoy bringing structure to complex processes, challenging incomplete requests constructively and ensuring stakeholders can navigate governance with confidence.
• You value collaboration across business and IT, and you're motivated by improving processes rather than owning business priorities or technical solutions.

About your benefits:

In order to provide you with the best possible support for your individual needs – whether it’s living a healthy life, having enough time for your needs, or developing your skills – we offer a wide range of different, site-specific benefits:

• Welcome days: To ensure a comfortable welcome, you will be provided with all important details on your first day, e.g. on safety and important processes.
• Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU.
• Personal development: We are happy to promote your professional future with us and offer various training courses in our company and with external partners.
• Mental Health: Get quick and professional help from psychologists of nilo, if you feel overwhelmed in private or professional life. Anonymous and free of charge.