Information Technology & Solutions (IT&S) Operations Manager
Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.
Job Overview
The Information Technology & Solutions (IT&S) Operations Manager is a key technology leader responsible for delivering the secure, reliable, and scalable systems that enable Proconex to operate, grow, and serve its customers. Leading the Infrastructure & Security and Employee Technology & Support teams, this role oversees the day-to-day operation of enterprise technology services while driving continuous improvement across infrastructure, cybersecurity, service delivery, and end-user support.
Working closely with business and technology leaders, the IT&S Operations Manager balances strategic priorities with operational execution, ensuring technology services not only meet business needs but continuously evolve to support future growth. This role is instrumental in building high-performing teams, enhancing the employee technology experience, strengthening cybersecurity, and modernizing IT operations through automation, standardization, and data-driven decision making.
Key Responsibilities
IT Operations & Service Delivery
- Lead daily IT operations to ensure the availability, performance, security, and reliability of technology services.
- Establish operational priorities and allocate resources across infrastructure, cybersecurity, and support functions.
- Manage incidents, escalations, technology changes, maintenance activities, and operational initiatives.
- Own IT service delivery processes, service-level performance, and the end-user technology experience.
- Monitor operational metrics, support trends, and user feedback to drive continuous improvement.
- Develop and maintain operational procedures, standards, and best practices.
Team Leadership
- Lead, coach, and develop Infrastructure, Service Delivery, and IT Support team members.
- Conduct performance management, career development, workforce planning, and capacity management activities.
- Foster a culture of accountability, collaboration, customer service, innovation, and continuous improvement.
- Promote knowledge sharing, cross-training, and professional development across the IT&S organization.
Infrastructure & Security
- Provide operational oversight of network, server, cloud, storage, collaboration, and endpoint environments.
- Partner with technical leads to maintain secure, resilient, and scalable technology platforms.
- Support cybersecurity initiatives, including vulnerability management, patching, identity and access management, security monitoring, and compliance efforts.
- Oversee backup, disaster recovery, business continuity, and technology lifecycle planning.
- Ensure infrastructure and operational practices align with security standards, governance requirements, and risk management objectives.
Vendor & Operational Management
- Manage technology vendors, service providers, and strategic technology partners.
- Support budget planning, resource forecasting, and technology investment decisions.
- Identify opportunities for cost optimization, process standardization, automation, and service improvement.
- Develop and maintain operational dashboards, KPI reporting, and performance reviews to improve service quality and organizational effectiveness.
Basic Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or equivalent experience
- 5+ years of progressive experience in IT operations, infrastructure, service delivery, or technical support environments.
- 3+ years of experience leading IT teams, technical operations, or service delivery functions.
- 3+ years of experience supporting enterprise infrastructure, cloud technologies, endpoint management, cybersecurity, and IT support services.
- 3+ years of experience driving operational improvement, process standardization, automation, and service excellence initiatives.
- 3+ years of experience managing priorities, resources, and competing operational demands in a growing organization.
- 3+ years of experience communicating and collaborating effectively with technical teams, business stakeholders, vendors, and leadership.
Preferred Qualifications
- Experience leading multi-functional IT operations teams with responsibility for infrastructure, support, and cybersecurity functions.
- Experience managing technology vendors, outsourced service providers, and strategic technology partners.
- ITIL Foundation certification.
- Microsoft certifications.
- CompTIA Network+, Security+, or similar technical certifications.
- Azure, CISSP, or other advanced cloud and cybersecurity certifications.
- Experience with IT service management frameworks, KPI development, operational reporting, and process automation initiatives.
We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.
Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.
When receiving e-mails from a Proconex or Valspec recruiter, you will only receive e-mails from addresses ending in @proconexdirect.com, @proconex.net or @valspec.net. Any other domains are impersonations and should be ignored.
Candidates must be legally eligible to work in the United States without company sponsorship. Also, we are not interested in working on a corp-to-corp basis with other companies at this time.
Any third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.
Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.