Helpdesk Support-Tier 1 (Multiple positions)
Helpdesk Support-Tier 1 (Multiple positions)
Washington, DC
12 months+
Skill Required:
Minimum 1 to 5 years’ experience in a high profile and fast-paced Help Desk/Call Center environment required.
Demonstrated expertise in Microsoft operating systems.
A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)
An aptitude for providing positive customer service.
Experience within an Information Technology Helpdesk/Call Center environment.
Good communications, problem solving and technical writing skills.
An in-depth knowledge of relevant operating systems, applications, printers and other hardware
preferred.
Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and
holidays Displays courtesy and sensitivity
Manages difficult or emotional customer situations well
Meets commitments
Responds promptly to customer needs Solicits customer feedback to improve service
Use internal knowledgebase on every interaction
Provide knowledgebase content on a weekly basis
A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)
EOE/M/F/D/V