Field Operations & Analytics Senior Manager / Associate Director - 12 Month Fixed Term Contract

Within the International Commercial Insights & Operations team, this role supports field operations through analysis and actionable insights. The role manages and maintains the EU CRM with technical IT support, analyses market and salesforce execution data, and partners with country sales teams to improve field force deployment, effectiveness and resource allocation. It also drives incentive compensation analyses in collaboration with the analytics team. The role supports a growing portfolio and increasing operational complexity across international markets.

Job Location: Role may be based in Switzerland or Netherlands

Key Responsibilities
Field Operations & Deployment

• Assist countries with tiering and targeting exercises to ensure optimal resource allocation and market coverage.
• Assess customers’ distribution and concentration to evaluate best targeting approaches and go to market
• Support field force deployment activities, including territory alignment updates.
• Maintain accurate field operations data to support seamless execution across markets and proactively propose improvements in field operations.
• Collaborate with country sales teams, marketing, analytics, and other commercial teams to support field execution needs.

Data Management & CRM

• Manages and maintains EU CRM, coordinating external IT vendor and internal stakeholders
• Supports field teams on CRM management, including training
• Extracts data from CRM to Monitor field performance metrics

Incentive Compensation

• Plays a key role in the KAMs’ incentive compensation process, driving analyses and contributing to shaping incentive plans.

Continuous Improvement

• Identify opportunities to streamline workflows, enhance data quality, and improve operational efficiency.
• Contribute to the development and refinement of field operations processes, tools, and documentation to support a growing and increasingly complex portfolio.

• 5+ years of experience in commercial operations, field operations, sales operations, or a similar function (management consulting experience in top tier consulting companies is also valued).
• Familiarity with field force deployment concepts (territories, targeting, segmentation).
• Proficiency in Excel.
• Experience with Business intelligence tools (PowerBi, QLICK)
• Experience with CRM platforms (Veeva) and commercial data systems.
• Strong analytical skills, attention to detail and commitment to data accuracy.
• Strong communication skills and ability to collaborate across functions and geographies.
• Ability to manage multiple tasks with precision in a fast-paced environment.

Preferred Capabilities

• Pharmaceutical industry experience preferred.
• Management consulting experience considered a plus.
• Knowledge of additional analytical tools for data manipulation and reporting.
• AI skills are considered a plus.
• Proactive approach to problem-solving and process improvement.
• Curiosity and openness to learning new systems, tools, and processes.