Customer Service Representative (f/m)_Plastics Engineering_CRACOW
Hybrid Kraków, Lesser Poland Voivodeship, Poland
OPPORTUNITY
- be a key support for the Sales Team by managing customer orders end‑to‑end, ensuring accuracy, timeliness, and high service quality,
- maintain daily communication with customers, suppliers, and international teams via email and phone,
- monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment,
- cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes,
- maintain high data quality in systems and contribute to continuous improvement through process adherence and training.
- Bachelor’s degree or higher; graduates of chemistry‑related or technical fields are welcome,
- experience in customer service, sales support, or order management in a B2B environment,
- confidence in working with digital tools and order management / CRM systems,
- strong organisational skills, accuracy, and a structured approach to daily tasks,
- positive attitude, strong interpersonal skills, and ability to collaborate effectively within a team,
- communicative level of English enabling daily cooperation with international stakeholders
- work in an international, friendly organisation with a stable market position and collaborative culture,
- structured onboarding and opportunities for development through technical, commercial, and personal trainings,
- possibility to improve English skills through English classes,
- flexible working hours and hybrid model after the trial period (2 days HO/ 3 days office)
- full work tools (laptop, phone) and an attractive benefits package including private medical care, Multisport, and holiday allowance.