Customer Loyalty Specialist

Your new role:

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Mira means experiencing our culture of caring.

Are you a compassionate professional who thrives on helping customers stay part of the Mira Family? As a Customer Loyalty Specialist, you’ll play a key role in protecting relationships with our valued customers by delivering personalized, caring, and proactive support/solutions. Your focus will be on customer retention identifying concerns, resolving issues, and helping customers feel confident in continuing to protect their homes with Mira.

Join us and be a part of our incredible team!

Pay Information

Our Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!

Base Pay:

• $20+ hourly
• Average Annual Earning $60,000-$70,000
• Top Earning $100,000

Extra Earning Opportunities:

• Retention & Save Bonus Potential

Benefits:

• Health Savings Account (HSA)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Headquarter Building Perks

Experience:

• One (1) year of Customer Loyalty (Retention) or inside sales experience preferred
• Prior experience in customer retention, account management, or call center operations.

Your role in Action:

We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:

The Customer Loyalty Specialist plays a vital role in maintaining relationships with Mira’s valued customers. This position focuses on resolving customer concerns, preventing cancellations, and promoting long-term satisfaction and loyalty.

• Handle inbound and outbound retention-related calls, emails, and messages
• Identify reasons for potential cancellations and offer solutions or alternatives
• Review service history, feedback, and billing details to personalize each conversation
• Escalate complex or high-risk accounts to Team Leads when appropriate
• Update notes, tasks, and follow-ups in FieldRoutes
• Maintain professionalism, empathy, and brand integrity in all communications

What you bring to the table:

• A passion for helping customers and maintaining lasting relationships
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced, team-oriented environment
• Commitment to honesty, empathy, and accountability
• Willingness to work Monday–Friday, alternating Saturdays, and some holidays

Work Location: In-person