Client SaaS Implementation Lead (Remote)
At Businessolver, we believe benefits should be easy for everyone. We combine intelligent technology with human expertise to help organizations anticipate needs, simplify complexity, and create better experiences for employees and HR teams alike. Our people-first culture is built on innovation, accountability, and a shared commitment to delivering meaningful outcomes for the clients and communities we serve. Every role at Businessolver contributes to our mission of helping people thrive through benefits experiences that are smarter, simpler, and more human.
This role acts as the primary point of contact for a variety of large-scale clients during the discovery phase of a client’s onboarding experience. This role is expected to gather, analyze and document business requirements across all areas of our platform with both clients and vendors.
The Gig:
- Serves as main of contact both internally and externally for Onboarding strategic planning, client relationship and definition of client requirements for all Businessolver service offerings.
- Leads discovery sessions that result in detailed business requirements for clients.
- Serves as the subject matter expert for clients and Businessolver as it relates to our delivery model and application of those requirements to both new project implementations and ongoing support/delivery.
- Assesses and mitigates risk with scope of project discovery.
- Effectively communicates project expectations and progress to our clients, team members, and executive team in a timely and clear manner during discovery
- Actively participates in business development and increases revenue opportunities.
- Demonstrated initiative and drive within a fast-paced environment is required.
- May perform other duties as assigned.
What you need to make the cut:
- 10+ years proven experience in benefit administration SaaS implementation
- Bachelor's degree preferred
- Health & Welfare benefits administration or Consulting, Client Onboarding or IT consulting, or benefits administration is a plus
- Strong quantitative/analytical skills
- Strong written and oral communication skills
- Ability to work within tight delivery timeframes
- Fluency with all MS Office tools, including Access, Project, and Visio
- Experience leading multiple strategic, complex projects with successful results (scope, schedule, and budget) simultaneously
- Experience defining and documenting processes, and driving continuous improvement to processes via process measurement/metrics
The pay range for this position is 85K to 120K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).
This role is eligible to participate in the annual bonus incentive plan.
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
Dear Applicant.
At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.
Along the same lines, please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.
With heart,
The Businessolver Recruiting Team
#LI-Remote