211899 / Technical Support Analyst
San Diego, CA, us, United States 2+ yrs
- Provide Incident Support and Request Fulfilment to the customized Software Toolchain environment which is based on Git/Gerrit/Jenkins, Artifactory, including the testing cloud environment, etc.
- ITIL - Incident Management: To manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible.
- ITIL - Event Management: Make sure that the Git/Gerrit software toolchain environment CIs and services are constantly monitored.
- ITIL - Request Fulfilment: To fulfil Service Requests, which in most cases are minor (standard) Changes or requests for information.
- Monitor and troubleshoot the alerts from monitoring system for the software toolchain environment
- Monitor and analyse the continuous integration jobs based on Jenkins, and contact stakeholders of the jobs for troubleshooting, if necessary.
- Documentation of technical fix solution and knowhow
- Participate in team meeting if required
- Participate in downtime maintenance testing, if required
- Support the software toolchain environment on day-to-day work, including any possible applications tools issues, services, or workflow related issues and services.
- Knowledge handover upon completion of assignment, if required.
- Work experience at least 2 years, administration of Git/Gerrit/Jenkins, and/or other open source tools, e.g. Artifactory etc.
- Experienced in Linux environments, comfortable in networking topics
- Scripting experience in Java, Python, is a plus.
- Fast learner and self-motivated in learning in new environment
- Strong analytical and problem solving skills
- Customer orientation
- Good team player and good communication skills
- English (written and spoken) is a must
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.